Refund and Cancellation Policy for ConstructLink

At ConstructLink, we are committed to providing you with high-quality construction products and services that meet your needs and exceed your expectations. However, we understand that situations may arise where cancellations or refunds become necessary. This policy outlines the circumstances under which you can request a refund or cancel a booking made through the ConstructLink app.

Cancellations:

• Before Acceptance: You can cancel any booking free of charge until the provider accepts it. To cancel, open the ConstructLink App, navigate to your booking details, and select "Cancel Booking." If you cancel before the provider accepts your booking, you will receive a full refund of any pre-paid fees.

• Provider Unavailability: In the rare event that a service provider is unable to attend your scheduled appointment due to unforeseen circumstances, the provider has the option to decline your service. We will work with you to reschedule your appointment at a convenient time, or you can choose to cancel your booking and receive a full refund.

Refunds:

• Advance Booking Services: Refunds for services booked in advance will be processed back to your ConstructLink wallet.

• Non-refundable Situations: The following scenarios are not eligible for a full refund:

  • Cancellations made after the provider has accepted the booking.
  • Dissatisfaction with the service quality when the work has been completed as described in the app.
  • Minor inconveniences or delays during the service.
  • Requests for changes to the scope of service after the provider has commenced work, potentially incurring additional charges.

Dispute Resolution:

If you have any concerns or disagreements regarding your refund or cancellation, please contact ConstructLink customer support at hello@constructlink.app. We are dedicated to resolving all issues in a fair and amicable manner.

Important Notes:

• This Refund and Cancellation Policy applies to all bookings made through the ConstructLink App or website.
• ConstructLink reserves the right to modify this policy at any time without prior notice. The most current version of this policy will always be accessible on our website and mobile app.
• By using the ConstructLink app, you agree to be bound by this Refund and Cancellation Policy.

We hope this policy helps clarify the procedures for requesting refunds and cancellations with ConstructLink. For further inquiries, our customer support team is here to assist you.

Sincerely,

The ConstructLink Team